Cancellation, refund & rescheduling policy
Program-specific cancellation terms must be provided before payment or enrolment.
Draft for operator review. The academy is confirming the outstanding terms. Ask us for the applicable written policy before booking or enrolling.
Cancellation before the service starts
Cancellation more than 48 hours before the scheduled service start qualifies for a 100% refund. Cancellation within 48 hours before the scheduled start, including exactly 48 hours, qualifies for a 50% refund. These cancellation tiers apply across academy services.
Once the service starts
No refund is offered at or after the scheduled service start date and time, or once service use has begun. Before enrolment, confirm the start event recorded for your program, including whether early LMS access starts delivery. This policy does not exclude rights or remedies available under applicable law.
How to request cancellation
Email info@cognovar.in with your booking reference, program name, scheduled start date and payment reference. Do not send full card or bank-login details. We process approved refunds within seven working days of approval. The request-receipt timestamp, approval process, definition of working days and return-payment method must be confirmed in the final enrolment terms.
Payments, certification exams and digital access
The academy accepts online payments and bank/wire transfers. LMS access is provided for virtual training and on request for college programs. The payment processors, platform names, access periods and treatment of third-party exam vouchers or licences must be confirmed in the program terms.
College programs and academy cancellations
Institutional bookings need an agreed cancellation and date-change schedule. The operator must also specify what happens if it cancels, postpones or materially changes a program.
Contact
For the applicable policy, contact info@cognovar.in before making a payment. Cognovar Academy is operated by Aishwi Technologies LLP (LLPIN ACX-6425).